Privacy Policy
Introduction and Overview
At Skill Cendra, we understand that your privacy is fundamental to your personal growth journey. This privacy policy explains how we collect, use, protect, and share your personal information when you use our self-development platform and mindfulness services.
We believe transparency builds trust, and trust is essential for meaningful personal development. This document outlines our commitment to protecting your privacy while delivering personalized learning experiences that support your growth.
We never sell your personal data to third parties. Your information is used solely to enhance your learning experience and provide you with relevant content and support.
Information We Collect
Personal Information You Provide
When you create an account or interact with our services, we collect information that you voluntarily provide to us. This helps us personalize your experience and provide relevant content for your self-development journey.
- Name, email address, and contact information
- Profile information including learning goals and preferences
- Course progress and completion data
- Feedback and survey responses
- Communication preferences and settings
- Payment information for premium services
Automatically Collected Information
We automatically collect certain information when you use our platform to improve functionality and understand how our services are being used.
- Device information including browser type and operating system
- IP address and general location information
- Usage patterns and interaction data
- Session duration and pages visited
- Referral sources and search terms
How We Use Your Information
Your information helps us create a personalized and effective learning environment. We use your data thoughtfully and purposefully to support your self-development goals.
| Purpose | How We Use It |
| Personalization | Recommend relevant courses and content based on your interests and progress |
| Communication | Send course updates, progress notifications, and educational content |
| Platform Improvement | Analyze usage patterns to enhance user experience and develop new features |
| Support Services | Provide technical support and respond to your inquiries |
| Security | Protect against fraud and ensure platform security |
Data Sharing and Disclosure
We maintain strict controls over who can access your personal information. We do not sell your data to third parties and only share information in specific, limited circumstances.
Service Providers
We work with trusted service providers who help us deliver our platform and services. These partners are contractually bound to protect your information and use it only for the specific services they provide to us.
- Cloud hosting and data storage providers
- Payment processing services
- Email and communication platforms
- Analytics and performance monitoring tools
Legal Requirements
We may disclose your information when required by law or to protect the safety and security of our users and platform. This includes compliance with legal processes and cooperation with law enforcement when necessary.
Your Privacy Rights
You have significant control over your personal information. We provide multiple ways for you to access, modify, or delete your data, ensuring you maintain control over your privacy.
- Access: Request a copy of all personal information we have about you
- Correction: Update or correct any inaccurate information in your profile
- Deletion: Request deletion of your account and associated personal data
- Portability: Export your data in a commonly used, machine-readable format
- Opt-out: Unsubscribe from marketing communications at any time
- Restriction: Limit how we process your information for specific purposes
To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days and may require identity verification for security purposes.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address emerging threats.
Technical Safeguards
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security audits and vulnerability assessments
- Multi-factor authentication for administrative access
- Secure backup and disaster recovery procedures
- Network security monitoring and intrusion detection
Organizational Measures
Our team receives regular privacy and security training. Access to personal data is limited to employees who need it to perform their job functions, and all staff sign confidentiality agreements.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Different types of information have different retention periods based on their purpose and legal requirements.
| Data Type | Retention Period |
| Account Information | Until account deletion or 3 years of inactivity |
| Course Progress | 2 years after course completion |
| Payment Records | 7 years for tax and accounting purposes |
| Support Communications | 3 years after resolution |
| Marketing Data | Until opt-out or 2 years of inactivity |
International Data Transfers
While our primary operations are based in India, we may transfer your personal information to service providers in other countries to deliver our services effectively. When we do so, we ensure appropriate safeguards are in place to protect your information.
We use standard contractual clauses and work only with service providers who maintain adequate data protection standards. Your information receives the same level of protection regardless of where it is processed.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyze usage patterns, and provide personalized content.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality and security
- Performance Cookies: Help us understand how you use our platform to improve performance
- Functionality Cookies: Remember your preferences and settings
- Analytics Cookies: Provide insights into user behavior and platform usage
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some platform functionality.
Children's Privacy
Our services are designed for adults and we do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.
Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can address the situation appropriately.
Updates to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you through email or a prominent notice on our platform.
We encourage you to review this privacy policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this document indicates when the most recent changes were made.
Your continued use of our services after any updates to this privacy policy constitutes acceptance of the revised terms.
Privacy Questions and Contact Information
If you have questions about this privacy policy or how we handle your personal information, we're here to help. Our privacy team is committed to addressing your concerns promptly and thoroughly.
Email: [email protected]
Address: 1072, 2, near Central Market Road, Sector 2, Shastri Nagar, Meerut, Uttar Pradesh 250004, India
Phone: +91 9820460824